New Year on the Wild Rhine (port-to-port cruise)

Join this New Year on the Wild Rhine (port-to-port cruise) for an unforgettable journey in France. Immerse yourself in a new adventure as you explore the bustling streets, modern architecture, and vibrant scenes of Strasbourg. You can trust this sightseeing cruise to make sure you don't miss out on any of the must-see attractions.

With a duration of 3 days, it's the perfect way to enrich your experience in Strasbourg.

An expert guide will accompany you to share fascinating stories and facts about each site. This tour welcomes English speakers of all levels.

The starting point for this sightseeing cruise is located in Strasbourg. The exact address is Strasbourg.

Please be aware that the maximum group size for this experience is 160 people. We recommend you review the "Included" and/or "Good to know" sections below for more details about the tour.

The cancellation policy for this sightseeing flight is as follows: UPDATED FROM 19th JAN 2022

By signing our reservation form or making your deposit, you signify your agreement with the following terms and conditions on behalf of yourself and the other members of your traveling party. These terms and conditions form an agreement between you and CroisiEurope America Corp, a Florida corporation, which is the general sales agent for the cruise line, Alsace Croisieres, SA, a French company.

1. BROCHURE:

This brochure offers a selection of cruises, but our offer is not limited to the cruises selected. Cruises or provisions not included in our website or brochure are subject to the same terms and conditions. The information published in our brochure concerning timetables, itineraries and hotel and ship facilities were correct at the time the brochure was published but may be subject to later modifications. In such cases, you will be advised of any such modifications at the booking stage. Maps, photographs and illustrations are provided purely for guidance purposes and are not contractual.

2. PARTIES:

In these terms and conditions “you” refers to the person booking, purchasing or traveling on the cruise or others traveling on the same reservation. “CroisiEurope”, “we” or “us” refer to CroisiEurope America Corp or the cruise line, Alsace Croisieres, SA, or both companies, as applicable. “Cruise Line” refers to Alsace Croisieres, SA. The Cruise Line uses the brand CroisiEurope.

3. TRIP PROTECTION OFFER AND WARNING:

We strongly recommend that you purchase trip cancellation and medical insurance. We will provide the insurance applications along with the trip confirmation. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. If you decline insurance coverage, you will personally assume full responsibility for any financial loss associated with your travel arrangements, and you could lose your travel investment and/or have to pay more money to correct the situation. Medicare and most other government-issued health insurance do NOT cover medical expenses while abroad.

4. VALIDITY:

The brochure is valid from July 2020 through December 2021.

5. PRICES:

Our prices are indicated in U. S dollars ($), and they are given per person and based on a double cabin. They are calculated at an all-inclusive rate including services described in the programs and reserved by the customer, but they exclude services that you reserve and pay for on board and other costs occasioned by a fortuitous event such as a strike, riot, revolution, weather conditions, or water levels. The prices depend on various factors involved in their calculation such as the cost of transportation, cost of loading and unloading, port costs, fuel costs, royalties and other taxes, and remain subjected to revision. Therefore, we reserve the right to change our prices in the event of variations in exchange rates, the cost of fuel, economic conditions, or any other service provision mentioned in the programs. In the event that we are forced to adjust any prices, the difference either up or down will be collected or refunded on the date they become due or with final payment. In any case, no price change will be made within 30 days before departure. The cost of visas and optional excursions are subject to modification at any time without prior notice by the competent authorities, and in this case, will be passed on in full to you. For the cruises on the Mekong and other programs, prices are based on the number of participants. Consequently, prices are subject to change, and these changes will be passed along to you. All services charges on board the boats must be paid on board, before you disembark.

6. TRAVEL DURATION AND ACCOMMODATION:

Durations shown do not match with the number of days spent at the destination, but with the entire trip, including transport. The specified number of nights do not necessarily correspond to a predetermined number of full days. If, owing to the schedules imposed by the various means of transport, the first and last days happen to be curtailed by a late arrival or a morning departure, no refunds will be provided. The duration of the voyage is calculated as of the day the trip begins to the day it returns. Meals on the first and last days are not included unless otherwise indicated in the program, and will be at your own expense. All services on the last day end with breakfast. Some meals may be provided by the airline. The classification and category of the hotels and ships (not including the fleet of CroisiEurope) are provided by the local authorities in the country according to their criteria, which may or may not correspond to other norms. Any claim or complaint arising as a result of the category of a hotel or ship will not give rise to any refund.

7. FORM of PAYMENT:

Visa, MasterCard, American Express, personal checks, wire transfers, and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to CroisiEurope America Corp. We are unable to accept checks within 30 days of departure. Please make wire transfer payments to the following account:

Beneficiary: CROISIEUROPE AMERICA CORP. Beneficiary Address: 400 ROYAL PALM WAY #404, PALM BEACH, FL, 33480 Account number - 336030751

International Banking number: CHASUS33 ABA: 021000021 Bank name: JP Morgan Chase Bank Bank address: 2 New Hempstead Rd. , New City, NY 10956.

8.   PAYMENT AND BOOKING CONDITIONS:

A deposit 25% is due within 4 days after confirmation if you pay credit card, bank transfer, or personal check. If you pay by credit card, you must sign an authorization form. If paying by wire transfer, the transfer must be received within 8 days after confirmation. Final payment is due at least 90 days prior to departure. Vouchers will be sent by email at 30 days prior to departure and only when full payment has been made. You are considered confirmed when we receive your deposit of 25% of the price of the cruise, or, if you are confirmed within 90 days before departure, you are confirmed when we receive your full payment. Failure to pay the balance by the 90-day deadline is a default that entitles us to cancel your agreement and retain your deposit if you do not pay within eight days after notice of nonpayment.

9. CHANGES REQUESTED BY YOU:

 All modifications to the booking fifteen days prior to departure incur a charge of $75.00 per person (plus any postal or express charges). Such charge is not refundable and is payable immediately by credit card or bank transfer only (no payments by check will be accepted). However, no modifications will be accepted fewer than four days prior to departure. Such charges will also be payable in the event of transfer of the booking to a third party. Any change in the cruise date that you request is considered as a cancellation and will be subject to cancellation charges. For name transfers, we decline all liability as to acceptance or refusal by our various suppliers, particularly the airlines. Note that airlines have their own change fees.

The tariffs of the airlines are subject to specific terms and conditions. Once the trip has started, no modifications are permitted by the airline companies or by the ship owner, and no refunds will be provided. The ship owner will not pay your accommodation expenses of passengers if you are put ashore in the course of the cruise or at the end of the cruise.  

10. POSTAGE COSTS:

Any costs such as guaranteed overnight delivery, express delivery, etc. Rendered necessary by dint of a late booking, strikes by the postal services, or other circumstances beyond our control will be billed to the travel agency or to you.

11. CANCELLATION BY YOU:

: If you cancel, any refund of amounts paid will be made after deduction of the cancellation costs, per person, stipulated in the contract. All cancellations must be in writing and the cancellation date will be counted from the date on which we receive your written notice of cancellation to the departure date to determine the charge. Your decision not to participate on a trip due to State Department warnings or advisories, fear of travel, or the like will be deemed a cancellation.

In case of cancellation, the cancellation fees will be as follows: if the cancellation happens:

• For European River or Canal Barge Cruises

• More than 90 days before departure: $200 per person • From 90 to 60 days before departure: 35% of the total price of the package

• From 59 to 30 days before departure: 50% of the total price price of the package

• Less than 29 days before departure: 100% of the total price of the package

• For Coastal Cruises, African Safari Cruises, Mekong River Cruises, Volga River Cruises, all cruises outside of Europe, or cruises otherwise not noted:

• More than 90 days before departure: $350 per person

• From 90 to 60 days before departure: 35% of the total price of the package • From 59 to 30 days before departure: 50% of the total price price of the package

• Less than 29 days before departure: 100% of the total price of the package

IMPORTANT: Prices that include air transportation are subject to the general and special terms and conditions of cancellation of the airlines. In the event of cancellation of one or Finally, note that Some costs are nonrefundable, including insurance fees, booking fees, visa fees and any other cancellation fees charged by our suppliers. If one of the passengers in a double room or cabin cancels his booking, the remaining passenger must pay the single cabin supplemen

12. REFUNDS:

No refund will be provided if you fail to arrive at the time and place mentioned in the travel instructions sent to you (a no-show) for any reason, including failure to have the legal documentation or health documents required for your trip voyage (passports, visas, identity card, vaccination certificate, etc. ), or a delay of air, rail or land services. Vaccination certificate, etc. ), or a delay of air, rail or land services.

13. DISCOUNTS FOR CHILDREN:

For children under 2 years of age, meal and accommodation costs are payable on board. Children over 2 years of age are required, by law, to have their own berth. Children over 2 and under 10 years of age will receive: (a) a 20% reduction on the price of the cruise excluding taxes, supplements and administrative costs, excluding exotic river cruises (Mekong, Volga etc. ) trips; (b) a 30% discount on the triple cabin cruise price, excluding flights, excluding taxes, By signing our reservation form or making your deposit, you signify your agreement with the following terms and conditions on behalf of yourself and the other members of your traveling party. These terms and conditions form an agreement between you and CroisiEurope America Corp, a Florida corporation, which is the general sales agent for the cruise line, Alsace Croisieres, SA, a French company. Supplements, visa and file fees, except for the Volga cruise. For exotic river cruises, children under 7 years old are not accepted for safety reasons.

14. TRIPLE CABIN REDUCTION:

A 30% reduction on the all-inclusive cruise price will be provided for to the 3rd occupant in a triple cabin excluding taxes, supplements and administrative costs. This discount does not apply to exotic river cruises. For Volga cruises a reduction of 25% on the cruise package will be provided to the 3rd and 4th occupants of the triple and quadruple cabins. Flights, dutyfree, supplements, visa and filing fees are not included.

15. DISCOUNT WEDDING ANNIVERSARY:

On river cruises form CroisiEurope from 3 to 13 days, one spouse receives a discount on the cruise corresponding to each 10 years of marriage. Ex: 10, 20, 30. Years of marriage = 10, 20, 30%. Off. The discount is only valid for the year of the anniversary and applicable upon presentation of the marriage certificate or family register. This discount is only valid on the cruise fare, excluding surcharges and delivery costs. The discount is not retroactive or reimbursable and cannot be combined with any other offer.

16. INDIVIDUAL CABIN: The number of individual cabins cannot exceed 12, except for the exotic river cruises

17. FOREIGN ENTRY REQUIREMENTS:

You must meet the immigration and customs formalities in force at the time the voyage takes place, including any necessary tourist and transit visas andy health certificates, for all countries through which the cruise itinerary passes. You must have a passport valid for at least six months following disembarkation and necessary visas when boarding. Guests are advised to check with their travel agent, the State Department at www. Travel. State.gov or, for Canadians, go to https://travel. Gc.ca/ travelling/advisories to determine which documents they must obtain. If you are not permitted to board a flight or find yourself denied entry into a country, owing to your failure to present documents required by the authorities, you may not claim a refund of any kind. If incorrect documents are obtained, you may not be able to participate in particular shore excursions and may be denied boarding and/ or entry into certain countries. In the event of noncompliance, all costs incurred are yours alone. Commercial Visa services are available to assist with visas to Russia and certain Asian countries, including Vietnam and Cambodia. You are also required to provide us with any information necessary to enable us to satisfy our own security obligations. In situations where we arrange entry documents for you, we do so on the basis of the information that you supply. We cannot be held liable under any circumstances if any information provided proves to be erroneous.

NB: Between publication of this brochure and the date of departure, certain requirements may change. Indeed, the regulations of the different countries change frequently without notice. They are given in the brochure only as a guide, and it remains your responsibility to be informed of the necessary steps at the time of your trip. We cannot be held responsible for the failure to observe the formalities or for fines resulting from the failure to observe the customs or health regulations of the countries visited. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. For certain cruises currently including Seville, Venice, Dubrovnik (sea port harbors), and Danube cruises, we require full details of passport information to comply with requirements of customs authorities.

18. MINORS:

Reservations from minors will not be accepted but must be made by the parents or other adults of more than 21 years of age with the necessary authorizations. Minors are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 21 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.

19. MEDICAL CONTRAINDICATIONS:

You must be medically, physically and psychologically fit to undertake a trip without endangering your life or the life of others. No medical services are offered aboard our ships.

If you have a physical or mental incapacity, limited capacity of mobility, an illness requiring treatment or medical care, or if you are pregnant, you should inform the travel agent at the time of booking. No reservation can be accepted if your physical or mental condition is likely to render your participation in the cruise or on the vacation impossible or dangerous for yourself or others, or if you require forms of care or assistance impossible to provide aboard ship. Some suppliers (hoteliers, airlines and cruise companies, etc. ) may require a medical certificate confirming that you are fit to travel, or you may refuse to accept the booking if they feel that they will be unable to provide assistance or treatment deemed necessary for your health and wellbeing.

All personal accidents, diversions or forced stopover costs disrupting the course of the cruise are your financial responsibility, if it is determined that you concealed your unfitness to travel.

We recommend the wearing of footwear suitable for life aboard and for excursions with non-slip soles. Some vaccinations, although not mandatory, may be recommended by health authorities.

20. DISABLED GUESTS:

You must report any disability requiring special assistance while on a CroisiEurope itinerary to CroisiEurope at the time the reservation is made. All vessels and motor coaches are equipped to comply with European standards. Most transportation services, including the vessels and motor coaches, are not equipped with elevators or wheelchair ramps. Only our 3-deck ships have elevators (which cannot service the sun deck). CroisiEurope will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off vessels, motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being.  

21. DENIED BOARDING AND PREMATURE DISEMBARKATION:

Boarding may be denied or your cruise may be curtailed (at your risk and cost) when, in the opinion of the ship’s captain or the senior officer on board, you are not fit to travel, for administrative or other legitimate reasons, or if you disrupt or endanger other passengers. You may be put ashore in any port of call whatsoever without the ship owner’s liability being invoked. The river cruise operator may not be required to reimburse the days of the cruise not completed or to cover any costs occasioned by being thus put ashore.  

22. COMPLIANCE WITH THE TIMING OF STOPOVERS:

On stopovers, the latest time for returning to the ship and departure of the ship are announced and posted aboard as stipulated by the senior officer on board. You are required to abide by such times. The company declines all liability in the event of failure to board at the appointed time, and no refund or compensation will be provided.

23. SHORE EXCURSIONS:

The itineraries of the excursions defined in the programs are given only as a rough guide and may be subject to variations owing to external circumstances (e. G. Meteorological conditions, strikes, transports delays, closure of sites by the local authorities, etc. ) or owing to local service providers. Some of the places visited are subject to high levels of security (the Kremlin for example). The authorities in any country may therefore close any place and prohibit visits without notice. We cannot be held responsible for the unexpected closure of any intended site, and we will always do our best to arrange an alternative visit in such instances. In the event of cancellation of an excursion, we will try to offer replacement tours. In the event of cancellation, the excursion price will be refunded. No additional compensation may be claimed in such circumstances.

A minimum number of guests may be required to operate an excursion. If that number is not reached, the excursion may be cancelled or an additional charge may be assessed.

For the exotic river cruises, the excursions that are booked locally are organized by local companies independent of CroisiEurope. Even if they are proposed by our local representatives, as an extra service to passengers, they are bought freely on the spot and do not form a component part of the holiday booked through CroisiEurope. All descriptions and tariffs shown are for guidance purposes only.

Any dispute, accident or incident in the delivery of these services must be solved on the spot with the company concerned and are not the responsibility of CroisiEurope or the travel agency from which the trip was booked.

24. PERSONAL ITEMS / LUGGAGE:

Animals, hazardous objects and products, such as illegal substances, firearms, weapons and knives, explosives, oxygen, compressed air or inflammable products, etc. Are strictly prohibited on board. The ship owner reserves the right to deny boarding if you are in possession of such items. You will be responsible for all damage suffered by the ship owner owing to the failure to abide by the aforementioned obligations. Security of luggage and of personal belongings is your responsibility. We cannot, in any way, be held responsible for lost items. Forgetting luggage on board may result in the charging of any additional costs incurred in recovering it. We advise you to take out luggage insurance. In the event of loss, late delivery or damage to luggage in the context of air transfers, it is the passenger’s responsibility to fill in the luggage complaint form at the airport with the airline.

25. VALUABLE ITEMS:

We are not responsible for loss of or damage to valuable items, money, financial documents, jewelry, and personal property. We request you not to leave valuable items unattended. Furthermore, we advise you not to leave in the luggage you entrust to carriers any valuable items, keys or identity papers, or medicinal products essential to your health. We cannot be held responsible in the event of damage to and loss or theft of personal effects.

26. COMPLAINTS

If there are problems during the trip, please contact your attendant or purser immediately to find a solution. All complaints must be forwarded to us within 10 days of disembarkation, in writing. Our response time varies from 1 to 3 months depending on the time necessary to follow up with staff, hotels or service providers necessary for any claim.  

27. PURCHASES:  All purchases made from local vendors are the sole responsibility of customers. Please do not purchase counterfeit items.

28. CANCELLATION OF CRUISES BY CROISIEUROPE:

CroisiEurope reserves the right to cancel cruises for circumstances of force majeure, recurrent climatic or natural events (high and low water, cyclones, etc. ) or circumstances which may render it impossible to enjoy certain service provisions for reasons relating to passenger safety, at any time prior to departure or during the cruise. CroisiEurope will, insofar as this is possible, offer a replacement cruise of equivalent value. You may take advantage of such replacement cruise or else receive a refund under the terms set out in these conditions. If you accept the replacement cruise, no reimbursement or payment of compensation will take place. CroisiEurope reserves the right to cancel a cruise without liability up to 21 days prior to departure in the event of insufficient bookings. CroisiEurope America Corp may, in the event of unforeseen circumstances making reimbursement impossible, hold passenger refunds as a Future Cruise Credit (FCC), valid for up to 18 months from the date of cancelation. Certain items, including insurance, pre and post stays, airfare, and other noncruise portions of your vacation may be nonrefundable. All insurance is non-refundable.

29. CHANGES TO PROGRAMS, ITINERARIES AND TIMETABLES:

In the event of a strike, bad weather conditions endangering the operation of the vessel or extraordinary circumstances, CroisiEurope may at times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call. We are not responsible in the event of earlier or later departure or arrival, modification or substitution of ports of call. CroisiEurope may not be held responsible for any failure to adhere to the arrival and departure times given in this brochure, regardless of the port of call.

The captain is the sole master on board and may decide at any time to divert the ship or cancel a port of call. The captain may cancel the cruise or modify the itinerary of the cruise if he judges it appropriate to the interests of passengers and the safety of the vessel. If the cruise is interrupted for reasons of force majeure, we will provide a refund for the days of the cruise affected but will have no further liability.

Possible unforeseen circumstances (civil or religious festivals, political demonstrations, strikes, breakdowns, traffic jams, changes by government authorities, or other legitimate reason) may bring about modifications to visits or excursions for which CroisiEurope is not responsible. Some destinations are subject to particular meteorological and climatic conditions. Some ports of call may be reversed, curtailed or cancelled, particularly for the reasons stated above. In the event of cancellation, shore excursions will be reimbursed. No other compensation will be payable.

30. CHANGE IN CABIN CATEGORY OR NUMBER BY THE SHIPOWNERS:

For technical or operational reasons, river companies or ship-owners may allot a cabin other than the one in your confirmation without liability other than the refund of the difference in price if a change to a lower category cabin is necessary

31.  TRANSPORTATION DELAYS:

The considerable increase in air and rail traffic, events beyond our control (strikes, technical incidents, meteorology, etc. ) and safety imperatives mean that charter and regular airline companies and railway companies are not always able to respect their schedules. Delays, both on departure and on return, are possible and are beyond the control of the carrier, the tour operator and the travel agency, and we have no liability for such delays. Therefore, allow a reasonable period of time, particularly for the return flight, in the event of connecting flights or important appointments.

If you are traveling to or from the cruise by you own means, we recommend that you book tickets which can be changed or refunded.

32. RESPONSIBILITY OF CROISIEUROPE:

CroisiEurope America Corp, a Florida corporation, acts only as agent for the cruise line, Alsace Croisieres, SA, a French company doing business as CroisiEurope. In its capacity as organizer of cruises, both as owner and charterer, the responsibility of CroisiEurope is limited to issues pertaining to the ship’s crew and to the ship. We are not responsible for any damage suffered by passengers on dry land, such as injuries, accidents, loss, irregularities, delays, lack of means of transport, etc. Imputable to external companies such as airline companies, hotels, reception agencies, restaurateurs, suppliers, etc. Non-cruise service such as land transportation, accommodation, and transfers reserved in addition to the cruise do not fall under our responsibility. We have no special knowledge regarding the financial condition of travel suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, we recommend contacting the U. S. State Department at (202) 647-5225 or go to www. Travel. State.gov, click on «Find International travel Information, then click on «Country Information», and fill in the name of the destination country. For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www. Cdc.gov/travel.

You hereby release us and our affiliates from any and all claims for loss or damage to baggage or property or from personal injuries or death, or from loss delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made for guests with independent contractors, including medical services, are made solely for convenience to participant and are done at the participant’s own risk. Medical personnel are independent contractors. We are not responsible for damages for emotional distress, mental suffering or psychological injury or any kind, except to the extent prohibited by 46 U. S. C §183c(b), which applies only to cruises to or from points in the United States. Tickets, vouchers and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit suppliers’ liability).  

We are entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg convention on the limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”). We are also entitled to any and all exemptions from liability, liability limitations, immunities and rights applicable under the 1976 Athens Convention as amended, which limits the carrier’s liability for death of or personal injury to a passenger to no more than 46,666 special drawing rights as defined therein (approximately US$70,000 which fluctuates depending upon a daily exchange rate as printed in the Wall Street Journal) and the laws of the United States including Title 46 US Code Sections 30501- 30509 and 30511, if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of the United States , including Title 46 U. S Code Section 181-186, 188, as well as any other applicable nation’s laws limiting liability. We are entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to us.

33. REPATRIATION ASSISTANCE:

Medical repatriation and assistance is included in all our cruises. It is policy 58224397 with Europ Assistance. For further information, please inquire. NOTE: This does not cover hospital or other medical costs incurred.

34. TRAVEL AGENT:

All travel agents are solely your agents for purposes of the Passenger Ticket Contract and all other documents concerning the river or ocean cruise and any related arrangements made by the travel agent for any other or related travel, lodging, excursions, tours or facilities of any nature, neither we nor the operator or carrier of the river or ocean cruise vessel shall be responsible for any representation or conduct of your travel agent, including but not limited to any failure to remit your funds to us as sales agent for the particular operator or carrier, which will not relieve you of liability for payment.

35. FORUM & JURISDICTION FOR LEGAL ACTION - JURY WAIVER:

This agreement is considered to be made and accepted in Palm Beach, Florida. These terms and the rights and obligations of the parties and any legal action concerning their interpretation, enforcement, or claimed breach of term, obligation or duty as contained or related to these provisions or arising from the terms and conditions shall be interpreted, construed and governed by the laws of the State of Florida, and any such claims shall be litigated, if at all before a court of competent jurisdiction in the courts of the county of Palm Beach, Florida USA, to the exclusion of any other courts in other country, state, county, city or municipality or locale. You agree to consent to jurisdiction and waive any objection that may be available to any such action or proceedings being brought in such courts. You and we waive the right to trial by jury.

TERMS & CONDITIONS PRIOR TO 19th JAN 2022

PRICES: Our prices are indicated in euro (€), pounds (£), U. S dollars ($) they are given per person and based on a double cabin. They are established on the basis of the prevailing economic conditions applicable from January 2019 and are calculated at an all-in rate including a series of service provisions described in the programmes and reserved by the customer but exclude all service provisions that the customer shall reserve and pay for on board and other costs and any expenditure occasioned by a fortuitous event (strike, riot, revolution, weather conditions, water levels, etc. ).  

CANCELLATION COSTS

Should the customer cancel, in accordance with article L211-14 of the Tourism Code, the refund of amounts paid will be made after deduction of the amounts (cancellation costs) stipulated in the contract.

If cancellation is made by the customer, the refund of amounts paid will be made deducting the cancellations fees per person specified in the contract, according to the cancellation date from the departure date, and costs that are non-refundable insurance fees, booking fees, visa fees and any other cancellation fees charged by our suppliers. If one of the passengers in a double room or cabin cancels his booking, the remaining passenger shall pay the single cabin supplement. All cancellations must be sent to us by written (email or mail).

Please be informed that this is just a guideline for possible cancellation costs. The cancellation policy depends on the type of cruise and curreny (US/CAD/GBP). You can contact us any time to get more information about the applicable cancellation policy.

EUR office

Costs of cancelling CroisiEurope river cruises 

Cancellation Terms & Conditions by the client:

150.00 EUR per pax NON REFUNDABLE MORE THAN 90 Days before departure

20.00 % FROM 90 DAYS UNTIL 60 Days before departure

50.00 % FROM 59 DAYS UNTIL 30 Days before departure

60.00 % FROM 29 DAYS UNTIL 19 Days before departure

75.00 % FROM 18 DAYS UNTIL 9 Days before departure

100.00 % FROM 8 DAYS UNTIL 0 Days before departure

IMPORTANT: All all-in prices including air transport are subject to the general and special terms and conditions of cancellation of the designated airline companies. In the event of cancellation of one or more passengers, the following terms and conditions of cancellation shall be applied:

• Land, river and maritime services: pursuant to the general terms and conditions of CroisiEurope.

• Air transport: terms and conditions of the designated airline company, available on the web sites of the respective airlines or from our booking departments on request.

US Office:

CANCELLATION BY YOU before March 1st 2021:

If you cancel, any refund of amounts paid will be made after deduction of the cancellation costs, per person, stipulated in the contract. All cancellations must be in writing and the cancellation date will be counted from the date on which we receive your written notice of cancellation to the departure date to determine the charge. Your decision not to participate on a trip due to State Department warnings or advisories, fear of travel, or the like will be deemed a cancellation.  

In case of cancellation, the cancellation fees will be as follows: 

•More than 90 days before departure: $100 per person

•From 90 to 60 days before departure: 35% of the total price of the package

•From 59 to 30 days before departure: 50% of the total price price of the package

•Less than 29 days before departure: 100% of the total price price of the packag

•IMPORTANT: Prices that include air transportation are subject to the general and special terms and conditions of cancellation of the airlines. In the event of cancellation of one or.

CANCELLATION BY YOU after March 1st 2021 :

: If you cancel, any refund of amounts paid will be made after deduction of the cancellation costs, per person, stipulated in the contract. All cancellations must be in writing and the cancellation date will be counted from the date on which we receive your written notice of cancellation to the departure date to determine the charge. Your decision not to participate on a trip due to State Department warnings or advisories, fear of travel, or the like will be deemed a cancellation.

In case of cancellation, the cancellation fees will be as follows: if the cancellation happens:

• For European River or Canal Barge Cruises

• More than 90 days before departure: $200 per person • From 90 to 60 days before departure: 35% of the total price of the package

• From 59 to 30 days before departure: 50% of the total price price of the package

• Less than 29 days before departure: 100% of the total price of the package

• For Coastal Cruises, African Safari Cruises, Mekong River Cruises, Volga River Cruises, all cruises outside of Europe, or cruises otherwise not noted:

• More than 90 days before departure: $350 per person

• From 90 to 60 days before departure: 35% of the total price of the package • From 59 to 30 days before departure: 50% of the total price price of the package

• Less than 29 days before departure: 100% of the total price of the package

UK Office:

Cancellation GBP

45 GBP NON REFUNDABLE MORE THAN 60 Days before departure

40% From 60 to 51 Days before departure

50% From 50 to 30 Days before departure

60% From 29 to 20 Days before departure

75% From 19 to 3 Days before departure

100% From 2 Days to departure day

Finally, note that Some costs are non-refundable, including insurance fees, booking fees, visa fees and any other cancellation fees charged by our suppliers. If one of the passengers in a double room or cabin cancels his booking, the remaining passenger must pay the single cabin supplement.

By accepting these general terms and conditions of sale, the traveller expressly acknowledges that they been previously informed and agree to the cancellation fees in the manner set out above.

They depend on various factors involved in their calculation such as the cost of transportation, cost of loading and unloading, port costs, fuel costs, royalties and other taxes, and remain subjected to revision. Pursuant to article R 211-4.3 of the Tourism Code, our prices include taxes, all expenses, fees and other additional costs. Therefore, and pursuant to article R211-8 of the Tourism Code, we reserve the right to review our prices in the event of variations in exchange rates, the cost of fuel (Brent barrel reference available on the E. I. A’s web site, economic conditions or any other service provision mentioned in the programs.

The prices, all taxes included, shall be confirmed by the travel agent selling the cruise at the time of booking. In the event of modifications, the adjustment up or down shall not necessarily be operated upon the date of payment for service provisions, but upon the date of use which alone shall prevail. In any case, no price change can be made in the 20 days preceding the departure.

The cost of visas and tariffs for optional excursions are subject to modification at any time without prior notice by the competent authorities, and in this case, will be passed on in full to customers.

All services charged on board the boats should be paid on board, before the clients get off.

For cruises including tips, to facilitate the traveller’s stay our prices include tips paid in full to local providers in the destination country, determined by us in recognition of local customs and practices.

EUR bookings terms and conditions

VALIDITY: Brochure valid from July 2019 to December 2021.

In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agencies to their clients should include all of the following general terms taken from articles R211-3 to R211-11 of the Tourism Code.

In accordance with articles L211-7 and L211-17 of the Tourism Code, the provisions of articles R211-3 to R211-11 of the Tourism Code, whose text is reproduced below, do not apply to transactions for the reservation or sale of transport tickets that are not in the framework of a tour package, nor for rentals of seasonal furnished apartments, which remain governed by law no. 70-9 of 2 January 1970 mentioned above and by the texts for the purpose of its implementation that are not part of a tourist package. They do not apply to travel services and tour packages sold as part of a general agreement entered into for business travel.

The brochure, estimate, proposal, programme of the organiser are the preliminary information specified in article R211-3 et seq. Of the Tourism Code. As a result, unless otherwise specified on the front of this document, the features, specific terms and price of the trip such as specified in the brochure, the estimate and the proposal of the organiser shall be contractual upon the signing of the registration form.

If there is no brochure, estimate, programme and proposal, this document is, prior to being signed by the buyer, the preliminary information specified in article R211-3 et seq. Of the Tourism Code. It will be void if not signed within 24 hours as from issuing.

In the event of the termination of the contract, the transferor and/or transferee shall first pay the resulting costs. When such costs exceed the amounts displayed at the point of sale and those mentioned in the contractual documents, supporting documents shall be provided.

CroisiEurope has taken out with the Allianz company (87, rue de Richelieu – 75113 Paris), an insurance policy nr. 56004456 covering its Professional Civil Liability.

EXTRACT OF THE TOURISM CODE

Article R211-3: Any offer and any sale of the services mentioned in article L. 211-1 give rise to the delivery of appropriate documents that comply with the rules defined by this section.

Article R211-3-1: The exchange of pre-contractual information or the provision of contractual conditions is done in writing. This can be done electronically. Reference is made to the name or company name and address of the organiser or retailer as well as its registration in the register provided for in article L. 141-3 or, where applicable, the name, the address and reference to the registration of the federation or the union mentioned in the second paragraph of article R. 211-2.

Article R211-4: Before entering into the contract, the organiser or the retailer must send the traveller the following information:

1. The main features of the travel services:

A) The destination(s), itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included;

B) The means, features and categories of transport, the places, the departure and return times and dates, the duration and stopovers and connections. When the exact time has not yet been set, the organiser or retailer informs the traveller of the approximate departure and return time;

C) The location, main features and, if applicable, the accommodation tourist category under the rules of the country of destination;

D) The meals provided;

E) Visits, excursions or other services included in the total price agreed for the contract;

F) Where this is not apparent from the context, whether any travel services will be provided to the traveller as part of a group and, if so, the approximate size of the group if possible;

G) Where other tourist services provided to the traveller rely on effective verbal communication to be beneficial, the language in which those services will be provided;

H) Information on whether travel or holiday accommodation is generally suitable for persons with reduced mobility and, at the traveller’s request, specific information on the adaption of the trip or holiday stay to the traveller’s needs;

2. The legal name and geographical address of the organiser and the retailer, as well as their telephone number and, if applicable, electronic contact information;

3. The total price including taxes and, if applicable, all fees, royalties or other additional costs, or, where these cannot be reasonably calculated before the contract is entered into, reference to the type of additional costs that the traveller may still have to bear;

4. The terms of payment, including the amount or percentage of the price to be paid as a deposit and the schedule for the payment of the balance, or the financial guarantees to be paid or to be provided by the traveller;

5. The minimum number of people required to complete the trip or stay and the deadline mentioned in III of article L. 211-14 preceding the start of the trip or stay for the contract to be terminated potentially if this number is not reached;

6. General information concerning the conditions applicable to passports and visas, including the approximate time to obtain visas, as well as information on the health formalities of the country of destination;

7. A statement that the traveller may terminate the contract at any time prior to the start of the trip or stay, subject to payment of appropriate termination fees or, where applicable, standard resolution fees claimed by the organiser or retailer, in accordance with I of article L. 211-14;

8. Information on compulsory or optional insurance covering the costs of terminating the contract by the traveller or on the cost of assistance, including repatriation, in case of an accident, sickness or death.  

With regard to the packages defined in A.2. E of II of article L. 211-2, the organiser or retailer and the company to which the data is transmitted shall ensure that each of them provides, before the traveller is bound by a contract, the information listed in this section to the extent that it is relevant to the travel services they offer.

The form by which the information listed in this article is brought to the attention of the traveller is approved by joint decision of the Minister of Tourism and the Minister of Economy and Finance. Such decision specifies the minimum information to be brought to the traveller’s attention when the contract is entered into by telephone.

Article R211-5: The information mentioned in 1, 3, 4, 5 and 7 of article R. 211-4 communicated to the traveller form part of the contract and may only be modified under the conditions defined in article L. 211-9.

Article R211-6: The contract must include, in addition to the information defined in article R. 211-4, the following information:

1. The particular requirements of the traveller which the organiser or retailer has accepted;

2. A statement indicating that the organiser and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with article L. 211-16 and that they are required to provide assistance to the traveller if they are in difficulty, in accordance with article L. 211-17-1;

3. The name of the entity responsible for insolvency protection and its contact details, including its geographical address;

4. The name, address, telephone number, e-mail address and, where applicable, the fax number of the local representative of the organiser or retailer, a contact point or another service through which the traveller may easily contact the organiser or the retailer and communicate with them effectively, ask for help if the traveller is in difficulty or complain about any non-compliance identified during the execution of the trip or stay;

5. A statement indicating that the traveller is required to communicate any non-conformity that they identify during the execution of the trip or stay in accordance with II of article L. 211-16;

6. Where minors, unaccompanied by a parent or other authorised person, travel on the basis of a contract including accommodation, information enabling direct contact with the minor or the person responsible for the minor at their place of stay;

7. Information on the internal procedures for the handling of complaints available and on the out-of-court settlement mechanisms and, if applicable, on the entity to which the company belongs and on the online platform for the settlement of disputes provided for by (EU) Regulation No 524/2013 of the European Parliament and of the Council;

8. Information on the traveller’s right to assign the contract to another traveller in accordance with article L. 211-11.

With regard to the packages defined in A.2. E of II of article L. 211-2, the company to which the data is transmitted informs the organiser or the retailer of the signing of the contract giving rise to the creation a package. The company provides them with the information required for them to fulfill their obligations as an organiser. As soon as the organiser or the retailer is informed of the creation of a package, they provide the traveller with the information mentioned in 1. To 8. On a durable medium.

Article R211-7: The traveller may transfer the contract to an assignee who fulfills the same conditions, allowing the assignee to complete the journey or stay, as long as the journey or stay has not yet begun.

Unless more favourable to the transferor, they must inform the organiser or the retailer of their decision by any means to obtain acknowledgment of receipt no later than seven days before the start of the trip. Under no circumstances is this transfer subject to prior authorisation from the organiser or retailer.

Article R211-8: Where the contract includes an express possibility of price revision, within the limits provided for in article L. 211-12, it mentions the precise methods of upwards and downwards calculation, of price changes, including the amount of transportation costs and related taxes, the currency/ies that may affect the price of the trip or stay, the share of the price to which the change applies, and the value of the currency/ies used as a reference when establishing the price featured in the contract.

In the event of a price reduction, the organiser or the retailer is entitled to deduct their actual administrative expenses from the reimbursement due to the traveller. At the request of the traveller, the organiser or the retailer provides proof of these administrative expenses.

Article L211-12. After the signing of the contract, prices may be increased only if the contract expressly provides for this possibility and indicates that the traveller is entitled to a price reduction. In this case, the contract specifies how the price revision must be calculated. Price increases are possible only if they are the direct consequence of a change:          

1. In the price of passenger transportation resulting from the cost of fuel or other sources of energy;

2. The level of taxes or charges on travel services included in the contract, imposed by a third party who is not directly involved in the implementation of the contract, including tourist taxes, and landing, embarkation or disembarkation taxes at ports and airports;

3. Exchange rates related to the contract. Regardless of its size, a price increase is possible only if the organiser or the retailer notifies the traveller thereof in a clear and comprehensible manner, by accompanying such increase with its justification and calculation, on a durable medium, no later than twenty days before the start of the trip or stay.

If the contract provides for the possibility of a price increase, the traveller is entitled to a price reduction corresponding to any decrease in costs mentioned in 1, 2 and 3, which occurs after the signing of the contract and before the beginning of the trip or stay.

Article R211-9: Where, before the traveller’s departure, the organiser or the retailer is obliged to make an amendment to one of the essential elements of the contract, if they cannot satisfy the specific requirements mentioned in 1. Of article R. 211-6, or if the price increases by more than 8%, they shall inform the traveller as soon as possible, in a clear, comprehensible and conspicuous manner, on a durable medium:

1. Proposed amendments and, if applicable, their repercussions on the price of the trip or the stay;

2. The reasonable period of time within which the traveller must inform the organiser or the retailer of the decision they take;

3. Consequences of the traveller’s failure to respond within the specified time;

4. If applicable, the other service offered, as well as its price. Where changes to the contract or substitute service result in a decline in the quality of the trip or stay or its cost, the traveller is entitled to a suitable price reduction. If the contract is terminated and the traveller does not accept any other service, the organiser or the retailer shall reimburse all payments made by the traveller or on their behalf as soon as possible and in any event no later than fourteen days after the termination of the contract, without prejudice to compensation pursuant to article L. 211-17.

Article R211-10: The organiser or retailer shall make the reimbursements required under II and III of article L. 211-14 or, under I of article L. 211-14, refund all payments made by the traveller or on their behalf minus the appropriate termination fees. These refunds paid to the traveller shall be made as soon as possible and in any event within fourteen days at the latest after the termination of the contract. In the case provided for in III of article L. 211-14, the additional compensation that the traveller is likely to receive is at least equal to the penalty they would have incurred if the cancellation had occurred at their bidding on this date.

Article R211-11: The aid due by the organiser or retailer pursuant to article L. 211-17-1 consists in particular of:

1. Providing useful information on health services, local authorities and consular assistance;

2. Helping the traveller to effect long distance communications and to find other travel services. The organiser or retailer is entitled to charge a reasonable price for this assistance if the difficulty is intentionally caused by the traveller or by their negligence. The invoiced price may in no event exceed the actual costs incurred by the organiser or the retailer.

In accordance with article R 211-6 of the Tourism Code:

- The organiser and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with article L 211-16 and they are required to provide assistance to the traveller if they are in difficulty, in accordance with article L 211-17-1 of the Tourism Code.

- The traveller is required to communicate any non-conformity that they identify during the execution of the trip or stay in accordance with II of article L.211-16 of the Tourism Code.

Terms of sale are established in accordance with Regulation of the European Parliament and Council concerning the rights of passengers traveling by sea or inland waterway.

TRAVEL - DURATION – ACCOMMODATION: Durations shown do not match with the number of days spent at the destination, but with the entire trip, including transport, either a certain number of nights and do not necessarily correspond to a predetermined number of full days. If, owing to the schedules imposed by the various means of transport, the first and last days happen to be curtailed by a late arrival or a morning departure, no refunds shall be forthcoming. The duration of the voyage is calculated as of the day of convocation to the day of return. Meals on the first and last days are not included unless otherwise indicated in the programme, and will be at the passengers’ own expense. All services on the last day end with breakfast. Some meals may be provided by the airline. The classification and category of the hotels and ships (off fleet from CroisiEurope and CroisiMer) are provided by the local authorities in the country and according to their criteria, which may or may not correspond to the French norms. Any claim or complaint arising as a result of the categorization of hotel or ship will not give rise to any refund or payment of compensation.

PAYMENT FOR THE VOYAGE – BOOKINGS AND SETTLE MENT OF ACCOUNTS: Bookings may be made at any time in any travel agency, subject to places available. Programmes and prices shall be those listed on our sales contracts, which must be taken by the travel agent seller on the copy given to the traveler and signed up for acceptance. The prior information is available in our brochure, completed with any amendments, corrections communicated to the time of application for registration with CroisiEurope. The client acknowledges having read all these elements. Your booking shall be considered firm as soon as have agreed and applied the conditions of the contract. The reservation contract must be signed by you and returned within eight days after it has been sent.  

For CroisiEurope and CroisiMer, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 30 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 30 days prior to the date of departure, the total sum shall be paid on booking.

For the cruises on the Volga, Mekong and in Southern Africa, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 45 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 45 days prior to the date of departure, the total sum shall be paid on booking.

For failure to meet deadlines above, the company CroisiEurope reserves the right to take back seats if the customer has not paid the amounts expected by the company within eight days after the formal notice of payment sent by CroisiEurope.

By virtue of Articles L-441-3 and L-441-6 of the Commercial Code, all late payments shall bring about the application of late payment penalties equal to 1.5 times the legal rate of interest. Furthermore, no discounts shall be granted for early payment.

Travel documents and transport tickets shall be issued to the passenger after payment of the price in full.

ADMINISTRATIVE COSTS IN THE EVENT OF MODIFICATION BY THE CUSTOMER PRIOR TO DEPARTURE: For cruises: All modifications to the booking fifteen days prior to departure shall entail a charge of 50 € excluding VAT per person (excluding postage costs, which shall be charged as extra). Such charge is not refundable and is payable immediately by credit card or bank transfer only (no payments by check will be accepted). However, no modifications shall be accepted less than four days prior to departure. Such charges shall also be demanded in the event of transfer of the contract to a third party. Be careful, any change in the cruise date is considered as a cancellation and will be subject to cancellation charges.

For transfers: Should a modification require the change of one or more names of customers, on the date, or on the trip itinerary, we decline all liability as to acceptance or refusal by our various suppliers, particularly the airline companies. Modification charges in the order 50 € excluding VAT added to the total ticket price excluding VAT per

Person may be demanded by said companies. In the event of refusal, the cancellation charge scales apply.

MODIFICATIONS TO AIRLINE SERVICES BY CUSTOMERS AFTER DEPARTURE: The tariffs of the airlines used to reach the ports of embarkation are subject to specific terms and conditions of reservation and issue. Once the voyage has started, no modifications are permitted by the airline companies or by the ship owner and no refunds shall be forthcoming. The ship owner shall not meet the accommodation expenses of passengers put ashore in the course of the cruise or at the end of the cruise.

POSTAGE COSTS: Any costs such as guaranteed overnight delivery, express delivery, etc. Rendered necessary by dint of a late booking, strikes by the postal services or other circumstances beyond our control shall be billed to the travel agency or to the customer.

CANCELLATION :

1)        RIGHT OF TERMINATION OF THE TRAVELLER

The traveller may terminate the contract at any time prior to the start of the trip or stay, subject to the payment of appropriate termination fees or, where applicable, standard termination fees demanded by the organiser or retailer in accordance with article 211-14

2) CANCELLATION COSTS

Should the customer cancel, in accordance with article L211-14 of the Tourism Code, the refund of amounts paid will be made after deduction of the amounts (cancellation costs) stipulated in the contract.

If cancellation is made by the customer, the refund of amounts paid will be made deducting the cancellations fees per person specified in the contract, according to the cancellation date from the departure date, and costs that are non-refundable insurance fees, booking fees, visa fees and any other cancellation fees charged by our suppliers. If one of the passengers in a double room or cabin cancels his booking, the remaining passenger shall pay the single cabin supplement. All cancellations must be sent to us by written (email or mail).

Costs of cancelling CroisiEurope river cruises

- More than 60 days before the date of departure: €50 excl. VAT in administration fees will be charged per person

- From 60 to 51 days: 40% of the total amount of the package

- From 50 to 30 days: 50% of the total amount of the package

- From 29 to 20 days: 60% of the total amount of the package

- From 19 to 3 days: 75% of the total amount of the package

- 48 hours from the departure: 100% of the total amount of the package

By way of derogation from the above cancellation terms, the costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises are as follows:

- More than 60 days before the date of departure: €50 excl. VAT in administration fees will be charged per person

- From 60 to 51 days: 40% of the total amount of the package

- From 50 to 30 days: 50% of the total amount of the package

- From 29 to 20 days: 75% of the total amount of the package

- From 19 days from the departure: 100% of the total amount of the package

Costs of cancelling “CroisiMer” sea and coastal cruises:

- More than 90 days before the date of departure: €50 excl. VAT in administration fees will be charged per person

- From 90 to 51 days: 40% of the total amount of the package

- From 50 to 30 days: 50% of the total amount of the package

- From 29 to 20 days: 60% of the total amount of the package

- From 19 to 3 days: 75% of the total amount of the package

- 48 hours from the departure: 100% of the total amount of the package

Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:

- More than 90 days before the date of departure: €90 excl. VAT in administration fees will be charged per person

- From 90 to 61 days: 35% of the total amount of the package

- From 60 to 31 days: 50% of the total amount of the package

- From 30 to 20 days: 70% of the total amount of the package

- From 19 to 4 days: 80% of the total amount of the package

- From 3 days from the departure: 100% of the total amount of the package

By accepting these general terms and conditions of sale, the traveller expressly acknowledges that they been previously informed and agree to the cancellation fees in the manner set out above.

IMPORTANT: All all-in prices including air transport are subject to the general and special terms and conditions of cancellation of the designated airline companies. In the event of cancellation of one or more passengers, the following terms and conditions of cancellation shall be applied:

• Land, river and maritime services: pursuant to the general terms and conditions of CroisiEurope.

• Air transport: terms and conditions of the designated airline company, available on the web sites of the respective airlines or from our booking departments on request.

REFUNDS / DISCOUNTS: No refund shall be forthcoming if the customer fails to turn up at the times and places mentioned in the travel instructions sent to him. Likewise, if he cannot provide the police or health documents required for his voyage (passports, visas, identity card, vaccination certificate, etc. ). CroisiEurope cannot be held responsible for a delay to air, rail or land feeder services bringing about the passenger’s failure to appear at departure, regardless of the reason, even if such delay is the result of a case of force majeure, a fortuitous circumstance or the fault of a third party.

Curtailment of the cruise shall not give rise to a refund request or credit note of any kind, unless appropriate cancellation insurance has been taken out which includes such option in its general terms and conditions. In this case, the refund shall be made directly by the insurance company.

The waiver of any of the services included in the services of the cruise shall not entitle to any refund. Claims on the ground of possible price differences shall not be taken into consideration. The signature of the booking contract and payment of the invoice by the client imply his acceptance of the travel prices and terms. It is impossible for CroisiEurope to take into account, afterwards, reductions or special prices announced after the trip is confirmed.

Reductions apply to the base price before airport taxes, extra costs, handling costs, visa and insurance costs.

The various reductions cannot be used concurrently and cannot be granted subsequent to booking. Reductions are not applicable to promotions.

REDUCTIONS FOR CHILDREN: For children under the age of two, meal and lodging expenses are to be paid on site. For children aged 2 up to 10: 20% discount on the price of the cruise, excluding flight, taxes, additional charges and service fees. These discounts do not apply to cruises on the Mekong, Ganges, Nile and in Southern Africa other than the Volga cruise: 30% discount on the price of the cruise, in triple- or quadruple-occupancy cabins excluding flight, taxes, additional charges and service fees. For tours on the Volga, the Mekong, Ganges, Nile and in Southern Africa, children under the age of 7 are not accepted for safety reasons.

TRIPLE CABIN REDUCTION: 30% discount on the price of the cruise will be given to the 3rd occupant from the same family in triple-occupancy cabins, excluding flight, taxes, additional charges and service fees. These discounts do not apply to cruises on the Mekong, Ganges, Nile and in Southern Africa other than for cruises on the Volga. The Volga cruises attract a 25% discount on the price of the cruise for the 3rd and 4th occupant of the triple- or quadruple-occupancy cabins excluding flight, taxes, additional charges and service fees.

DISCOUNT WEDDING ANNIVERSARY: On CroisiEurope river cruises from 3 to 13 days, the wife receives a discount on the cruise for each 10 years of marriage. Ex: 10, 20, 30. Years of marriage = 10, 20, 30%. Off.

The latter is only valid for the year of the anniversary in the period of July 2019 to December 2021 and applicable upon presentation of the marriage certificate or family register. This discount is only valid on the cruise fare, excluding surcharges and delivery costs, it is non-retroactive, non-refundable and cannot be combined with any other offer. These reductions do not apply neither to products of the brand CroisiMer, nor to cruises on the Volga, Mekong and in Southern Africa.

SPECIAL FAMILY OFFERS: These offers are applicable for a selection of cruises in Spain, Portugal and Italy (Venice) with departures in July and August, and are marked in this brochure by the Family Offer logo. The cruise (excluding flight, taxes and additional charges) is free for a maximum of two children (up to the age of 16) for one paying adult. Beyond that, other children up to the age of 16 will pay 30% of the price of the cruise (excluding flight, taxes and additional charges). This offer is valid on river cruises only and is not available for maritime and coastal cruises offered by CroisiMer, nor on the Volga, Mekong, Ganges, Nile and in Southern Africa.

For CroisiMer maritime and coastal cruises, children up to the age of 16 have a 30% discount on the price of the cruise (excluding flight, taxes and additional charges). This discount applies to a maximum of two children for one paying adult. For single-parent families traveling with two children, the additional individual cabin charge is waived exclusively for Special Family Offers on CroisiEurope river cruises and CroisiMer maritime and coastal cruises.

There is a preset quota of places eligible for the Special Family Offer on selected cruises.

If your cruise no longer has the Family Offer available, management will do its best to offer you—with no obligation to achieve the desired result—alternative dates or cruises that still have the offer available. Special Family offers are non-retroactive and cannot be combined with any other offer.

INDIVIDUAL CABIN: For CroisiEurope river cruises and CroisiMer maritime and coastal cruises, individual cabins are allowed in an amount of 10% of the total number. The number of individual cabins shall not exceed 12, on the total number on the boat, except for cruises on the Mekong, Ganges, Nile, the Volga and in Southern Africa.

FORMALITIES: Participants must meet the police and customs formalities in force at the time the voyage takes place and according to their nationality, and must have in their possession all tourist and transit visas and any health certificates required, and this for all countries through which the cruise itinerary passes. Thus, non-French citizens, foreign-born should inquire about the formalities, from their home consulate. We recommend that passengers check for any modifications with their travel agency or consulates, embassies and competent health services or by visiting websites such as http://www. Diplomatie. Gouv. Fr etc. A passenger who is not permitted to board a flight or finds himself denied entry into a country, owing to his failure to present documents required by the authorities and mentioned in the contract of sale or the invoice which he has signed, may not claim a refund of any kind. In the event of non-compliance, all costs incurred shall be at the total charge of the customer. The passenger is required to provide the company with any information necessary to enable the latter to satisfy its own obligations on security. In situations where we arrange the entry documents for clients (visa), we will do so on the basis of the information supplied to us by the client. We cannot be held liable under any circumstances if any information provided proves to be erroneous. The requested documents must be sent to us by REGISTERED MAIL WITH AKNOWLEDGEMENT OF RECEIPT within the required time frame and after having verified that they will be valid for the countries to be visited. These documents will not be returned until the day of departure. We will not be held responsible for any delay or non-delivery by the relevant authorities. The passenger must provide to the company every information necessary to enable it to fulfill its own obligations in the matter of security.

It is reminded that in accordance with article L 211-8 of the Tourism Code, the organiser or the retailer must in particular inform the traveller by means of a form established by regulation, prior to the signing of the contract, of the terms for crossing borders. This information is presented in a clear, comprehensive and conspicuous manner. Where this information is submitted in writing, it must be legible.

The organiser must also provide the traveller with general information concerning passport and visa requirements, including the approximate duration of visas, as well as information on the health formalities of the country of destination.

By accepting these general terms and conditions of sale, the traveller acknowledges that they have been informed by the organiser of all formalities to comply with for the smooth running of the stay in the countries visited, particularly where services are offered by Visages et Fleuves du Monde, and in particular those requested for minor children.

NB: Between publication of this brochure and the date of departure, certain modifications may occur. Indeed, the regulations of the different countries change frequently without notice, they are given in the brochure only as a guide, it returns to the client to inform of the necessary steps at the time of his journey. CroisiEurope cannot be declared responsible for the failure to observe the formalities on which it advises upon reservation of dossiers at the latest and for fines resulting from the failure to observe the customs or health regulations of the countries visited.

CHILDREN / MINORS: Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorizations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.

MEDICAL CONTRAINDICATIONS: All passengers shall ensure that they are medically, physically and / or in a psychic way fit to undertake a trip without endangering their life or the life of others. No medical services are offered aboard our ships.

Any passenger with a physical or mental incapacity, limited capacity of mobility, having an illness requiring treatment or medical care, or pregnant women should inform the travel agent at the time of booking. No reservations can be accepted for passengers whose physical or mental condition is likely to render their participation in the cruise or in the vacation impossible or dangerous for themselves or others, or who require forms of care or assistance impossible to guarantee aboard ship, notably because of unsuitable infrastructure. Some suppliers (hoteliers, airlines and cruise companies, etc) may require a medical certificate confirming that the passenger is fit to travel or they may refuse to accept the booking if they feel that they will be unable to guarantee any assistance or treatment deemed necessary for the health and well-being of the passenger. Participation in the voyage and in excursions is subject to the condition of the passenger having sufficient mobility. If necessary, the disabled may be accompanied at their own expense to obtain the required assistance.

If CroisiEurope considers it strictly necessary for the safety and comfort of the passenger, bookings of persons with disabilities or reduced mobility will be subject to the condition that a companion able to assist the disabled or mobility-impaired passenger be present. This requirement is entirely dependent on CROISIEUROPE’s assessment of the safety related needs of the disabled or mobility-impaired passenger and may vary from one route to another and/or from one boat to another.

If the disabled or reduced mobility person requests and requires special assistance (care, supervision), they must be accompanied by a companion who can provide the required assistance at their own expense.

All personal accidents, diversions or forced stopover costs disrupting the course of the cruise shall be at the liability of the passenger having concealed his unfitness to travel.

We recommend the wearing of footwear suitable for life aboard and for excursions with non-slip soles.

Some vaccinations, although not mandatory, may be recommended by health authorities.

DENIED BOARDING AND PREMATURE DISEM BARKATION: Boarding may be denied to all passengers and a passenger’s cruise may be curtailed (at the risk and cost of the passenger put ashore) when, in the opinion of the ship’s captain or the senior officer on board, such passenger is not fit to travel, for administrative or other legitimate reasons, or disrupts or endangers other passengers. Such a passenger may be put ashore in any port of call whatsoever without the ship owner’s liability being invoked. The river cruise operator may not be required to reimburse the days of the cruise not made by the passenger put ashore or to cover any costs occasioned by being thus put ashore.

COMPLIANCE WITH THE TIMING OF STOPOVERS: On stopovers, the latest time for returning to the ship and departure of the ship are mentioned aboard and stipulated by the senior officer on board. It behoves passengers to abide by such times. The company declines all liability in the event of failure to board at the appointed time. No refund or compensation shall be payable to the passenger.

EXCURSIONS: The excursions presented in the brochure are optional (unless otherwise stated).

The itineraries of the excursions defined in the programmes are given as a rough guide and may be subject to variations owing to external circumstances (e. G. Meteorological conditions, strikes, transports delays, closure of sites by the local authorities, etc. ) or owing to local service providers. In actual fact, some of the places visited are subject to high levels of security (the Kremlin for example). The authorities in any country may therefore close any place in an untimely manner and prohibit all visits. We cannot be held responsible for the unexpected closure of any intended site and we will always do our best to arrange an alternative visit in such instances. In the event of cancellation of an excursion, CroisiEurope undertakes to do its utmost to offer replacement tours. In the event of definitive cancellation, the excursion shall be refunded. No complementary compensation may be claimed in such circumstances.

Unless otherwise stated in the programme, for CroisiEurope and CroisiMer cruises prices for optional excursions, excluding packages, are given for information purposes only, and are guaranteed with a minimum of 25 people per excursion. If the minimum number of 25 persons is not reached, a rate adjustment may be applied on board the boat during the excursion. In the event that an excursion or all excursions are cancelled, where such excursions are optional and can only go ahead with a minimum number of participants as indicated above, this shall not result in the customer cancelling the cruise.

Excursions scheduled for the same evening or the next morning on which the boat is boarded are only guaranteed for customers who have subscribed to the package excursions.

For the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa, the excursions booked on site, or mentioned in our programs are organized by local companies that are independent of CroisiEurope.

As part of the services on the Mekong, Ganges, Nile and in Southern Africa, excursions booked on site, whether or not mentioned in our programmes, are carried out by local organisations independent of CroisiEurope.

Even if they are proposed by our local representatives as an extra service to passengers, they are bought freely on the spot and do not form a component part of the holiday booked through CroisiEurope from France. All descriptions and tariffs shown are for guidance purposes only.

Any dispute, accident or incident in their conduct must be solved on the spot with the body concerned and do not in any way engage the responsibility of CroisiEurope or the travel agency from which the trip was booked.

PERSONAL ITEMS / LUGGAGE: Animals, hazardous objects and products, such as illegal substances, firearms, blunt objects and knives, explosives, oxygen, compressed air or inflammable products, etc. Are strictly prohibited on board. The ship owner reserves the right to deny boarding to passengers in possession of such items. Passengers shall be answerable for all damage suffered by the ship owner owing to the failure to abide by the aforementioned obligations.

Loss of objects or material damage thereto shall be declared on board in writing to the Purser’s Office during the cruises and the head attendant or as part of a circuit or a stay. Such declaration shall be forwarded to us by the passenger within three days of disembarkation.

Except in cases of fault on its part, the company may not be held responsible for the loss, theft, pilferage of and/or damage to the passenger’s property. Our crew is at your disposal for the handling of your luggage and its liability may not be invoked. The limit on liability is 450 € per passenger, it only applies to trips aboard boats of the fleet CroisiEurope. For journeys and cruises on the Volga, Mekong and in Southern Africa, the responsibility lies with the owners and local providers. During the whole duration of the trip, luggage, as well as the watching of the belongings is the responsibility of the passengers. CroisiEurope underline to the travelers the fact that it cannot in any way be held responsible for items left and does not support their research or their repatriation. Therefore the forgetting of luggage owing to the customer’s oversight shall result in the charging of any additional costs incurred in recovering it. We advise our passengers to take out luggage insurance.

In the event of loss, late delivery or damage to luggage in the context of air transfers, it is the passenger’s responsibility to fill in the luggage complaint form at the airport with the airline company. The original shall be required by the latter for processing all claims.

VALUABLE ITEMS: The ship owner shall not be answerable for the loss of or damage to valuable items, money, financial documents, jewellery, and personal property. We request you not to leave valuable items unattended. Furthermore, we advise you not to leave in the luggage you entrust to carriers any valuable items, keys or identity papers, or medicinal products essential to your health. We cannot be held responsible in the event of damage to and loss or theft of personal effects.

COMPLAINTS: Any assessment of a subjective nature will be considered with interest but may not be recoverable. If there were problems during the trip, it is strongly recommended to inform immediately your attendant or purser to find a solution in due case. In case of non-delivery or non-use of a local performance in accordance with client’s decision, no refund can be made. All complaints must be forwarded to us within 10 days of disembarkation by any means allowing for receipt confirmation to the seller, in accordance with the Tourism Code, and shall be taken into consideration to the extent that such complaint has been observed. The customer shall attach to his letter the assessment form submitted to him with his travel documentation, and shall also attach all proofs in support of his complaint. CroisiEurope informs you that the response time varies from 1 to 3 months following the period of survey among services, hotels or service providers necessary for any claim.

After contacting quality customer service and in the absence of a satisfactory response within maximum 90 days, the customer can complain to the ombudsman of Tourism and Travel, whose details and conditions of entry are available on this website: www. Mtv. Travel. In addition, it will also be possible to make a complaint via the online dispute resolution platform provided for in (EU) Regulation No. 524/2013 of the European Parliament and of the Council, in accordance with article R 211-6 of the Tourism Code.

In the event of litigation between traders or commercial companies, the courts of Strasbourg alone shall be competent.

PURCHASES: All purchases made in situ are the sole responsibility of customers (for example: counterfeit and other articles. ).

CANCELLATION OF CRUISES BY CROISIEUROPE (article L 211-14 III of the Tourism Code): The ship owner reserves the right to cancel cruises for circumstances of force majeure, recurrent climatic or natural events (high tides and low tides, cyclones, etc. ) or which may render it impossible to enjoy certain service provisions for reasons relating to passenger safety, and this at any time prior to departure, with no other obligation than to reimburse sums paid. In such a case, the customer may not claim any complementary indemnity. CroisiEurope shall, insofar as this is possible, offer the passenger a replacement cruise of equivalent value. The passenger shall be entitled, as he chooses, to take advantage of such replacement cruise or else receive a refund under the terms set out in these conditions. Should the passenger accept the replacement cruise, no reimbursement or payment of compensation shall take place.

CroisiEurope reserves the right to cancel one or other cruise in the event of insufficient bookings; the customer may not claim any indemnity in this specific case.

Cancellations due to insufficient participants must be notified by CroisiEurope to the traveller no later than:

- 20 days before the beginning of the journey or the stay in the event of journeys lasting more than six days,

- 7 days before the start of the journey or stay in the event of journeys lasting from two to six days,

- 48 hours before the beginning of the journey or the stay in the event of journeys not lasting more than two days.

The minimum number of participants is set at: 80 passengers at least for the CroisiEurope and CroisiMer cruises on ships having a capacity between 120 and 200 passengers; a minimum of 50 passengers for ships having a capacity between 80 and 120 passengers; a minimum of 15 passengers for the barge cruise on the French canals; 130 passengers for the 4- and 5-anchor ships on the Volga River cruises; 150 passengers for the 3-anchor ships on the Volga River cruises; 40 passengers for the Mekong River cruises on board the RV INDOCHINE and 52 passengers on board the RV INDOCHINE II; 12 passengers for the Southern Africa cruises; and 48 passengers for the Ganges, Nile river cruises and 25 trave-lers for the pre- or post-cruise extensions linked to a CroisiEurope cruise.

CHANGES TO PROGRAMMES, ITINERARIES AND TIME TABLES: in the event of strike, bad weather conditions endangering the operation of the vessel safely or extraordinary circumstances, as explained in the Recitals above EC Regulation or for any other legitimate reason, CroisiEurope may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible to passengers in the event of cancellation, earlier or later departure or arrival, modification or substitution.

CroisiEurope may not be held responsible for any failure to abide by the arrival and departure times given in this brochure, and this regardless of the port of call. As part of the programming of the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa, we reserve the right to the ships captains, cruise directors, leaders and representatives of these premises to modify the itineraries and order of excursions in our programs at any given moment if circumstances demand it. Generally speaking, and this is the universal principal, the ship’s captain’s primary mission is the safety of passengers on board. Regardless of the ship or the destination, he is the sole master on board and may decide at any time to divert the ship or cancel a port of call. The ship’s captain may cancel the cruise or modify the itinerary of the cruise if he judges it appropriate to the interests of passengers and the safety of the vessel. Should the cruise be interrupted for reasons of force majeure, the customer shall be refunded for the days of the cruise not effected but may not claim any complementary indemnity.

Should such modifications or cancellations of the voyage occur, Articles R 211-9 to R 211-10 of the Tourism Code shall apply.

Possible unforeseen circumstances (civil or religious festivals, sporting events, political demonstrations, strikes, breakdowns, traffic jams, changes by government authorities, or other legitimate reason) may bring about modifications to visits or excursions for which CroisiEurope cannot be held responsible and which shall not permit the customer to request compensation.

Some destinations are subject to particular meteorological and climatic conditions. Some ports of call may be reversed, curtailed or cancelled, particularly for the reasons stated above, without giving rise to indemnification. In the event of cancellation, excursions purchased on board shall be reimbursed. No other compensation shall be payable. A particular port of call cannot be taken to be the objective of a programme, which is intended to explore a region in a general way and discover the pleasures of sailing.

CHANGE IN CABIN CATEGORY OR NUMBER BY THE SHIPOWNER: For technical or operational reasons, river companies or ship-owners may allot the passenger a cabin other than the one set or chosen upon the reservation. In that event the new allotted cabin should be at least in the same category. Such change shall not be considered a valid cancellation reason for the client, nor a significant change in the contract and shall entitle to no compensation.

TRANSPORTATION

A) Change / cancellations: Significant increases in rail and air traffic, events beyond our control (strikes, technical incidents, weather, etc. ) and safety imperatives make it sometimes impossible for airline and railway companies to adhere to their schedules. Delays—both on departure and return— are possible and are beyond the responsibility of the transporter, tour operator and travel agency. No other compensation, beyond what is strictly called for by applicable laws will be awarded, regardless of any professional or personal consequences incurred. It is therefore recommended to make allowances for reasonable delays, particularly for the return journey, in the event of important engagements or onward travel connections.

Changes to times and dates, made by railway and airline companies, may take place both on departure and return and may shorten or extend the trip. CroisiEurope—acting as an intermediary between the buyer and the railway or airline company—will do its best to find the most convenient solution but may not be held responsible for any possible consequences of these delays or modifications. There shall be no compensation on the price of the cruise.

Moreover, we are not liable for air or rail transfers that are not bought through the CroisiEurope tour operator. We recommend that our clients make their own pre- or post-travel arrangements and purchase flexible or refundable tickets. Cruises cannot be canceled if the reason is due to the client and connected to air or rail traffic. Airline companies recommend confirming the return flight. Passengers are liable for making the confirmation themselves within the given deadline.

Tickets issued within our programs or reserved directly by the client that are not used—whether on departure or return—may not be reimbursed, even if the trip is canceled or postponed. Giving up your seat in order to take a different plane or train does not constitute a valid reason for reimbursement of a non-used ticket, nor can it be used toward a new ticket.

No claim for air travel leading to additional expenses (taxi, parking, hotels, reservation modifications, non-changeable tickets, etc. ) shall result in any compensation being payable on site or upon return, including arrivals in a train station or airport that is different from that of departure (for example: Paris Orly, Paris Roissy).

B) Pre- and post-transfers

To organize pre- and post-transfer tours “from your home city to your meeting point or to the departure or arrival airport” by bus, we wish to draw your attention to the fact that that these bus transfers will only take place for a minimum of 20 people.

In some cases, wait times may occur during transfers to take into account possible traffic or organizational needs.

Applicable rates for air or railway travel to Paris or other cities from the city of residence apply only according to the conditions mentioned in our brochures and/or estimates (within the limit of availability in the designated reservation class).

All expenses or repurchased tickets due to airline or railway delays during pre- and/or post-transfers caused by events outside of CroisiEurope’s liability are the sole responsibility of the client.

C) Charter flights: Departures and returns from other French cities organized by CroisiEurope on specially-chartered flights are guaranteed for a minimum of 80 passengers. If the minimum number of passengers is not reached, CroisiEurope can suggest a flight, train or bus to board the ship. This modification to your travel itinerary, if the stopover in other French cities is canceled, may take place up to 21 days before your departure and return.

D) Identity of transport companies: In accordance with order No. 2007--669 dated May 2, 2007 regarding the obligation to inform passengers of the identity of airline companies, the client is informed of the identity of de facto or contractual transport companies that are likely to provide the transport services. The seller shall inform the client of the effective airline company that will carry out the flight(s). This information shall be provided at the latest eight days before the date scheduled in the transport contract or when the contract is signed if signature takes place less than eight days prior to the travel date. If the identity of the transport company is changed, the client shall be informed at the latest upon check in.

E) Ticket: Travel tickets issued by airlines and railway companies, or their countermarks, are the only contract between them and the client. We accept no liability and the client is responsible for his/her travel ticket and hence must assume the consequences of its loss, theft or destruction.

F) Baggage: Baggage limits are generally 20 kg per person on regular flights and 15 kg per person on charter flights. Excess baggage charges are to be paid directly to the company during check-in. To transport bulky items (wheelchairs, breathing apparatus, strollers etc. ), you must inform us when registering. Additional charges may apply according to the airline company. Some airline companies charge for assistance at airports and on-board services.

If baggage is not delivered or is damaged by the airline, the client must immediately inform the competent authority in the arrival airport and complete a loss or damage report. Then, in order to be eligible for compensation, the passenger must send this report to the airline company within a maximum of seven days, with all original documents requested. You are strongly advised to keep a copy of all the originals sent. The airline company will not deal with the request if this process is not respected and the original documents are not presented. CroisiEurope—acting as an intermediary between the buyer and the airline company—will do its best to find the most suitable solution but may not be held liable for any possible consequences of lost or damaged baggage. No compensation shall be provided by CroisiEurope.

G) Flights only: the client may purchase travel tickets from CroisiEurope for flights only, meaning without cruise or tour services. In compliance with article L 211-7 a) of the French Tourism Code, this stand-alone service is excluded from the regime for selling trips and tours. In compliance with article L 211-17 of the same code, the travel agent s.

Make your trip to Strasbourg an unforgettable experience with this sightseeing cruise. Select your travel dates and book your spot now to avoid missing out on this incredible adventure!